FAQS How to personalise with your pet 🐶
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How do I personalise with my pet?
Firstly, find the product that you would like to add your pet too.
Then scroll through the product photos to view the hand drawn pet illustrations.
If you see one that has a good resemblance to your pet type the breed/colour into the text boxes and select my pet is on the sheet.
If you can’t see your pet on our sheets, please get in touch as I have lots of drawings on file and I am able to tweak designs or do bespoke colours or drawings.
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What if I can’t see my breed/colour on your sheets?
Not to worry as I have built up an archive of hundreds of different pet drawings. If you can’t see a drawing that works for you, please get in touch via Instagram or email me gemma@sydandco.uk and I will check my files.
If it is only a small change that you require to an existing drawing, I am happy to do this free of charge. This includes things like tweaking nose colours adding a touch or colour or tweaking an ear.
If you would like your very own realistic drawing of your pet, I can do a bespoke drawing from a photo for £25 or a realistic colour edit of an existing drawing for £15. Once you have purchased your bespoke design we will look after it for you and you can request it (free of charge) on future orders.
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How do I order a bespoke design?
Message me via Instagram or at gemma@sydandco.uk with a clear front facing photo of your pet. Once we have agreed on the bespoke design you need to add either
the bespoke drawing or bespoke colour to your basket in the product drop down
menu.Once I have completed your bespoke design, I will send you a preview. Once you have approved this, I will print the design onto your
product. -
Can I add extra pets?
You can add extra pets to all our products, and you can also mix different types of pets too. There will be a drop-down menu on the item which allows you to add extra pets to your order and there is a text box to
enter the details too.If you want to add more pets than is on the drop-down menu, please get in touch to discuss as we are always happy to help you wherever
possible. -
How long does an order take?
If your pet has been chosen off our pre-drawn sheets, we will aim to dispatch your order in 1-3 days. If you have requested a bespoke drawing these
do take longer as it is a time-consuming process and bespoke orders are very popular. They can take between 2-4 weeks.If you need your gift by a certain date, always make sure to
let us know as a note at checkout or when agreeing to your bespoke and we will wherever possible do our very best to accommodate this. -
Do you do custom orders?
I love to create custom designs for you whether it is a specific breed, a mixed breed or an unusual type of pet.
If you would like a custom drawing of your pet, I can do a bespoke drawing from a photograph for £25 or a realistic colour edit of an
existing drawing for £15.Once you have purchased your bespoke, we will look after it for you and you can request it (free of charge) on future orders.
If you would like to get a custom design, please get in touch to discuss this first then when you place your order select either
bespoke drawing or bespoke colour from the drop-down menu. -
What kind of photograph do I need for a bespoke drawing or colour?
For a bespoke drawing I will need a bright, light front facing photo that shows your pet exactly as you want him/her drawn. Make sure the photo shows the true colour of your pet as I will use the photo to pick the colours.
Also think about the expression you would like your dog/pet to have. Do you want him to look more serious or smiley? Would you like the
tongue in or out?