How long will my order take?
We will aim to process and dispatch your order within 3-5 business days. As a lot of our gifts are highly personalised some orders can take a little bit longer than others.
Products that may take longer are Family Illustrations and orders with a Custom colour edits or bespoke drawings. Please allow 1-2 weeks for these.
If you have a specific date that you need your order for please leave us a message at checkout and we will do our best to help you. With orders that are needed in a hurry it is always advisable to opt for Express Delivery that way you will receive a tracking number and an estimated day of delivery.
How do I personalise my product?
Personalisation is simple firstly read through the product information for any key points that might help you.
Then look through the product photos to view the hand drawn personalisation sheets to get an idea of what you want. Sometimes it is handy to look at photographs of who you are personalising it for.
Next select your choices from the drop-down menus and carefully type any wording you would like printed onto your gift.
What if I can’t see what I am looking for?
With the pet gifts we do offer a Custom Colour or a Bespoke Drawing service. This means we can either recolour an existing drawing for £10 or we can redraw your pet for £20. You would only pay for this service once and we will save your design for you in case ever wanted to use it again.
It is advisable to contact me on Instagram/ Facebook or e-mail me on email@example.com to agree on the edit first. I will also require for you to send me a clear front facing photo that includes any specific details that you want to be included.
If you have any unusual requests, please feel free to get in touch as we may be able to help you.
If you can’t see a specific hairstyle, skin colour or outfit that you are looking for it is always worth e-mailing firstname.lastname@example.org as we do have an archive of designs. Unfortunately we are unable to take new drawing requests.