1. Find the product that you would like to add your pet too. 

2. Scroll through the product photos to view the hand drawn pet illustrations.

3. Find a pet that looks like yours and type the breed/colour into the text boxes and select my pet is on the sheet.

4. If you can’t see your pet on our sheets get in touch via instagram or gemma@sydandco.uk I have lots of drawings on file or I am able to tweak designs £8 or do a bespoke drawing £25.

If you can’t see a pet drawing that works for you, please get in touch via Instagram or email me gemma@sydandco.uk 

There are two options

1. A tweak of an existing design such as a different colour, tweak of the shape or ears etc. This is £8, it is amazing how this can transform the drawing to look like your pet. There is no preview with the tweak.

2. A bespoke drawing of your pet from a photo this is £25. I will need you to send me a front facing bright, clear photo for this.

With both of these options you can request to use them on future orders free of charge by selecting using my bespoke design on the drop down menu.

Message me via Instagram or at gemma@sydandco.ukwith a clear front facing photo of your pet. Once we have agreed on the bespoke design you need to add either the tweak or bespoke drawing into your basket in the product drop down menu.

I will look after you custom pet drawing and tweaks and you can use them on all future orders simply by choosing 'use my bespoke design' on the drop down menu on the product page.

You can add extra pets to most of our items, and you can also mix different types of pets too.

If you can add extra pets to that item there will be a drop-down menu to add them and there will be a text box to enter the details too.

If you can’t see a pet drawing that works for you, please get in touch via Instagram or email me gemma@sydandco.uk 

There are two options

1. A tweak of an existing design such as a different colour, tweak of the shape or ears etc. This is £8, it is amazing how this can transform the drawing to look like your pet. There is no preview with the tweak.

2. A bespoke drawing of your pet from a photo this is £25. I will need you to send me a front facing bright, clear photo for this.

With both of these options you can use them on all future orders by selecting 'use my bespoke design' on the drop down menu.

For a bespoke drawing I will need a bright, light front facing photo that shows your pet exactly as you want him/her drawn. Make sure the photo shows the true colour of your pet as I will use the photo to pick the colours.

Also think about the expression you would like your dog/pet to have. Do you want him to look more serious or smiley? Would you like the tongue in or out?

We will aim to dispatch your order in 3-5 days.   If you have requested a bespoke drawing these take longer as it is a time-consuming process and bespoke orders are very popular. They can take between 3-4 weeks.

If you need your gift by a certain date, always make sure to let us know as a note at checkout or when agreeing your bespoke and we will do our best to accommodate this.

Please send us a message of the wrong item with your order number and packing slip to teamsydandco@gmail.com

Please send an image of the items you have received alongside the packing slip to teamsydandco@gmail.com

Please send us a photo of the faulty item to teamsydandco@gmail.com

Please contact teamsydandco@gmail.com please note orders can only be cancelled if the order has not already been processed. Please note during busier periods you may not be able to cancel your item.

We use royal mail tracked 48. We also use Royal mail special delivery and Royal Mail international delivery.

If you have not received an order confirmation, please check your spam folder or any other email address you may have. If you have only entered a mobile number, you will receive text updates. If you still can’t locate your confirmation, please email teamsydandco@gmail.com with your full name and we will help you.

You will receive either an e mail or text with your tracking number once your order has been dispatched. All our Royal Mail services that we use are trackable. If you can't find this email please check your spam folder or any other email accounts that you have.

You can only return non - personalised orders and non sale items. All of our personalised items are non returnable (unless faulty or incorrect personalisation) as they have been specially created just for you.

Returns are at the cost and responsibility of the customer. We recommend using a recorded /tracked postage service to ensure that your return arrives with us safely. Syd&Co cannot be held responsible for returns that are lost in transit.