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FAQs

How long will my order take?

We will aim to process and dispatch your order within 3-5 days. As a lot of our gifts are highly personalised some orders can take a little bit longer than others.

Products that can take longer are Family Illustrations and orders with a Custom colour or a bespoke drawing. Please allow 1-2 weeks for these.

If you have a specific date that you need your order for please leave us a message at checkout and we will do our best to help you. With orders that are needed in a hurry it is always advisable to opt for Express Delivery that way you will receive a tracking number and an estimated day of delivery.

 

How do I personalise my product?

Personalisation is simple firstly read through the product information for any key points that might help you.

Then look through the product photos to view the hand drawn personalisation sheets to get an idea of what you want. Sometimes it is handy to look at photographs of who you are personalising it for.

Next select your choices from the drop-down menus and carefully type any wording you would like printed onto your gift.

 

 What if I can’t see what I am looking for?

With the pet gifts we do offer a Custom Colour or a Bespoke drawing service. This means we can either recolour an existing drawing for £10 or we can redraw your pet for £20. You would only pay for this service once and we will save your design for you in case ever wanted to use it again.

It is advisable to contact me on Instagram/ Facebook or e-mail me on gemma@sydandco.uk to agree on the edit first. I will also require for you to send me a clear front facing photo that includes any specific details that you want to be included.

If you would like a more unusual animal such as a rabbit, hamster or guinea pig please get in touch as I am welcoming such designs.

If you can’t see a specific hairstyle, skin colour or outfit that you are looking for it is always worth e-mailing aakarlhamo108@gmail.com  as we do have an archive of designs. Unfortunately we are unable to take new drawing requests.

  • How do i

    Use this answer block to discuss some commonly asked questions you've discovered from your customers interactions. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your product or collection. This section will appear across all products.

  • Question

    Use this answer block to discuss some commonly asked questions you've discovered from your customers interactions. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your product or collection. This section will appear across all products.