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Returns Policy

Please read our returns policy below to see if you qualify for a refund. Be aware that personalised & bespoke items have a different return policy as they are made to customers specifications and can not be resold. 

How to Return

In the event that you want to return some or all of your order we ask that everything is returned to us within 14 days of receipt. Items must be unused and unwashed, in original condition and free from marks and/or odours. (Any items that do NOT arrive in a re-saleable condition, or in a timely manner will be sent back to the buyer)

To return, simply drop us an email via gemma@sydandco.uk to let us know what you are wanting to return and the reason along with your order number. We will send you the returns information. The returns address is SYD&CO HEADQUARTERS, PO BOX 443, CARLISLE, CA19JE.

Once your return has been accepted, wrap it up securely, ideally in the original packaging and send it to. Unfortunately we do not offer free returns and any products returned to us are your responsibility until they reach us.  We therefore recommend sending your parcel tracked or obtaining proof of postage but also keep the cost of your postage as low as possible.

Once we have received your returns please allow 5 working days for us to process your refund, providing it is in resalable condition. Refunds will be issued to your original payment method. Depending on your bank provider please allow 5-7 working days for any funds to show back in your account. 

Personalised / Bespoke items

All personalised items are non-refundable and not eligible for exchanges as they are made to the customers specifications and are therefore not resalable.

Please be aware when personalising your gift that the colours on our option sheets may vary from screen to screen and can look slightly different when printed onto fabric. It is the customers responsibility to choose the right colours and consider what colour item they are being printed onto prior to ordering. We can not take responsibility for you changing your mind.

In the occasion that you have received a damaged or faulty item we ask that you firstly send us a photo to gemma@sydandco.uk then return the item to us before we refund you or send a replacement. Faulty items need to be posted back first class standard deliver. We will only cover the cost for this.

Our size guides are approximate and as described by our manufacturers' guidelines. Therefore it is the customers responsibility to ensure they choose the correct size based on the sizing guides. If you are still unsure about sizing just drop us a message, we are happy to help! Please be aware that sometimes the measurements of our goods can slightly vary and plus or minus 2cm would not be classed as a faulty product.

 Damaged / Faulty or Incorrect items

We carefully inspect each item before printing and again before packing. However, in the event that your order arrives damaged, faulty or is simply just not what you ordered email us with your order number  via gemma@sydandco.uk with details so we can get the issue resolved as quickly as possible! 

Postage 

Please note: Return postage is non-refundable and the responsibility of the customer unless the item is incorrect/faulty. When returning your parcel we recommend using a courier service that insures you for the value of your goods as we are unable to refund or exchange items that get lost in the post when being returned.

Postage is non-refundable unless your item is incorrect/faulty. Please use Royal Mail first class standard delivery to return your faulty item. We will cover the cost of this.