ALL RETURNS ARE PAYABLE BY THE CUSTOMER. PLEASE RETURN ANY UNWANTED ITEMS WITHIN 14 DAYS.
YOUR REFUND WILL BE PROCESSED WITHIN 7 WORKING DAYS OF US RECEIVING YOUR RETURN.
ALL PERSONALISED ITEMS OR ITEMS WITH EXTRA PERSONALISATION ARE NON-REFUNDABLE AND ARE NOT ELIGIBLE FOR EXCHANGES.
In the event that you wish to return some or all of your order we ask that everything is returned to us within 14 days of receipt. Items must be unused and unwashed, in original condition and free from marks and/or odours. (Any items that do NOT arrive in a re-saleable condition, or in a timely manner will not be eligible for refund or exchanges and will be sent back to the buyer).
To return, simply drop us an email via email@example.com to let us know what you are wanting to return and the return reason along with your order number.
Once your return has been accepted, wrap it up securely, ideally in the original packaging and send it to our returns address. All return postage is payable by the customer and any products returned to us are the customers responsibility until they reach us. We recommend sending returns via a tracked tracked service and obtaining proof of postage, but also keep the cost of your postage as low as possible. We are unable to refund or exchange items that get lost in the post when being returned.
Once we have received your return please allow up to 7 working days for us to process your refund. Providing it is in resalable condition refunds will be issued to your original payment method. Depending on your bank provider please allow 5-7 working days for any funds to show back in your account.
Suite 3 Telford House
All personalised items are NON RETURNABLE and not eligible for exchanges. Please be aware when personalising your gift that the colours on our option sheets may vary from screen to screen and can look slightly different when printed onto fabric. It is the customers responsibility to choose the right colours and consider what colour item they are being printed onto prior to ordering. We can not take responsibility for you changing your mind.
We carefully inspect each item before printing and again before packing. In the event that you have received a damaged/faulty item we ask that you firstly send us a photo to firstname.lastname@example.org along with your order number and details so we can resolve the issue as quickly as possible. Once we have confirmed the item is damaged/faulty a refund or replacement will be issued upon the receipt of the item.
Return postage is non-refundable and is the responsibility of the customer, unless the item is incorrect/faulty. We will only cover the cost for first class standard delivery on faulty items.
When returning your parcel we recommend using a courier service that insures you for the value of your goods as we are unable to refund or exchange items that get lost in the post when being returned.
If you have any queries, please just drop us an email at email@example.com