Can I return my products?
Unfortunately any items that have been personalised are non-refundable unless of course we have made an error with size, colour, wording or personalisation. This is because if it is personalised it has been individually made to your requirements which means it can’t be resold due to its bespoke element. To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering. If you have purchased a non personalised item and you would like a refund please contact us within 14 days of receiving your item. We will need to know the reason for the refund. If the item is damaged or the personalisation is incorrect please forward us photos of the item. If the item is damaged we will reimburse the postage cost but if you have simply changed your mind you will be responsible for the postage costs. We will refund the item ASAP but please allow up to 28 days for the money to get back into your account. If you are unsure or would like to contact us regarding this matter please email us on firstname.lastname@example.org.
Do you do commissions or work from photographs?
If you would like a bespoke design please get in touch with us about your ideas. We are always happy to work with your ideas and we are very flexible in what we can do. Although please remember it would also be dependent on how busy we are and how full our order books are.
What If I can’t see what I am looking for?
Please get in touch with us if you can’t see what you are looking for we have an ever growing archive of heads and clothing styles and we might just have what you are looking for. We can also draw clothing and hairstyles but there may be an extra cost for this service.
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