Can I return my products?
Unfortunately any items that have been personalised are non-refundable unless of course we have made an error with size, colour, wording or personalisation. This is because if it is personalised it has been individually made to your requirements which means it can’t be resold due to its bespoke element. To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering. If you have purchased a non personalised item and you would like a refund please contact us within 14 days of receiving your item. We will need to know the reason for the refund. If the item is damaged or the personalisation is incorrect please forward us photos of the item. If the item is damaged we will reimburse the postage cost but if you have simply changed your mind you will be responsible for the postage costs. We will refund the item ASAP but please allow up to 28 days for the money to get back into your account. If you are unsure or would like to contact us regarding this matter please email us on firstname.lastname@example.org.
Do you do commissions or work from photographs?
If you would like a bespoke design please get in touch with us about your ideas. We are always happy to work with your ideas and we are very flexible in what we can do. Although please remember it would also be dependent on how busy we are and how full our order books are.
What If I can’t see what I am looking for?
Please get in touch with us if you can’t see what you are looking for we have an ever growing archive of heads and clothing styles and we might just have what you are looking for. We can also draw clothing and hairstyles but there may be an extra cost for this service.
Syd&Co is compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent.
Any material found on the pages of Syd&Co, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.
Mobile Message Service Terms and Conditions
Last updated: 18/01/2022
The Syd&Co mobile message service (the "Service") is operated by Syd&Co(Cumbria) (“ Syd&Co ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Syd&Co’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Syd&Co through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Syd&Co. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Syd&Co mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice https://www.sydandco.uk/pages/privacy.