Term and Conditions
Syd&Co – Terms & Conditions
Last Updated: [Insert Date]
These Terms and Conditions ("Terms") govern all purchases of personalised clothing, accessories, and related goods (“Products”) supplied by Syd&Co (“we”, “us”, “our”). By placing an order, the customer (“you”, “your”) agrees to be legally bound by these Terms.
1. Company Information
Syd&Co operates as a provider of customised apparel and accessories.
Contact details:
Email: contactsydandco@gmail.com
Telephone: 01228 580177
Registered Address: Atlas Works, Nelson Street, Carlisle, Cumbria, Ca25nb
2. Order Acceptance
2.1. All orders are subject to acceptance by Syd&Co.
2.2. We reserve the right to refuse or cancel any order where necessary, including but not limited to cases involving incorrect pricing, suspected fraud, or insufficient stock.
2.3. A contract is formed only when we issue a confirmation email acknowledging receipt and acceptance of your order.
3. Personalisation Requirements
3.1. All personalised details (including names, spelling, colours, and design choices) are provided exclusively by the customer.
3.2. Syd&Co shall not be liable for errors in personalisation arising from incorrect or incomplete information submitted by the customer.
3.3. Once production has commenced, amendments to the order cannot be guaranteed and may incur additional charges.
4. Pricing and Payment
4.1. All prices are listed in pounds and may include or exclude applicable taxes depending on your jurisdiction.
4.2. Payment must be made in full at the time of ordering.
4.4. Syd&Co reserves the right to modify prices at any time; however, such changes will not affect orders already confirmed.
5. Production and Processing Times
5.1. Production times vary by product type and order volume. Indicative processing periods are provided on product pages or upon request.
5.2. These timeframes are estimates only and are not guaranteed. Delays may occur during peak seasons or due to circumstances beyond our control.
6. Delivery and Shipping
6.1. Shipping fees are calculated at checkout and depend on the delivery method selected.
6.2. Delivery dates are estimates provided by third-party couriers. Syd&Co accepts no responsibility for courier delays, lost packages, or delivery issues caused by incorrect address information supplied by the customer.
6.3. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for additional re-delivery charges.
7. Returns, Refunds, and Exchanges
7.1 Personalised Products
7.1.1. Due to the bespoke nature of personalised items, they are non-refundable and non-returnable unless:
(a) the product is faulty;
(b) the product arrives damaged; or
(c) the personalisation applied is materially different from that requested, due to our error.
7.2 Non-Personalised Products
7.2.1. Non-custom items may be returned within 28 days of receipt, provided they are unused, unopened, and in original packaging.
7.2.2. The customer is responsible for return shipping costs unless the item is defective.
7.3 Faulty or Damaged Goods
7.3.1. You must notify us of any damage, defects, or errors within 48 hours of delivery.
7.3.2. Evidence, including photographs, must be provided.
7.3.3. Syd&Co reserves the right to repair, replace, or refund at its sole discretion.
8. Order Cancellations
8.1. Orders may be cancelled within 24 hours of placement, provided production has not yet commenced.
8.2. If production has begun, cancellation is not possible and no refund will be issued.
9. Product Appearance and Variations
9.1. Colours and finishes may differ slightly from those displayed on digital screens due to monitor variations.
9.2. As handmade and custom-produced items, Products may exhibit minor variations in placement, size, or finish. These do not constitute defects.
10. Intellectual Property
10.1. All artwork, designs, photographs, logos, and other creative materials produced or displayed by Syd&Co remain our exclusive intellectual property.
10.2. Customers are prohibited from copying, replicating, distributing, or using Syd&Co’s intellectual property without prior written consent.
11. Limitation of Liability
11.1. To the fullest extent permitted by law, Syd&Co shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the purchase or use of our Products.
11.2. Our total liability, whether arising in contract, tort, or otherwise, shall not exceed the purchase price of the relevant Product.
12. Privacy and Data Protection
12.1. Personal information collected during the ordering process is used solely for order fulfilment, communication, and legal compliance.
12.2. We do not sell or share personal data with third parties except where required for payment processing or delivery.
12.3. For further details, please see our full Privacy Policy (available upon request or on our website).
13. Amendments to Terms
13.1. Syd&Co reserves the right to modify or update these Terms at any time.
13.2. The version in force at the time of your order will apply to that purchase.
14. Governing Law
14.1. These Terms are governed by the laws of [Insert country/region], and any disputes will be subject to the exclusive jurisdiction of the courts of that region.